Luggage Assistance in Paris — Your Chauffeur Carries Your Bags to the Door

Arrive with four suitcases, a pushchair and a long-haul flight behind you, and let someone else do the last fifty metres. With the door-to-door luggage option, your chauffeur carries your bags from the car to your hotel lobby, your building entrance or your front door. €50 per transfer, ticked in the booking form, for any airport or station journey.

Book a transfer with luggage assistance ↗

Every airport transfer we run already ends with the chauffeur opening the boot, setting your cases on the pavement and wishing you a pleasant stay. For most passengers that is exactly right. But a Haussmann building with a heavy carriage door, a hotel forecourt where the car cannot stop for long, a cobbled courtyard, a parent with a baby on one arm — these are the moments when the pavement is not quite far enough. The luggage assistance option closes that gap: the chauffeur does not leave until your bags are at the threshold, and you have never lifted one of them.

What the luggage assistance includes

From the boot to your door

On arrival, the chauffeur carries your suitcases from the vehicle to the hotel lobby, the entrance of your building or the door of your home or office. Not to the kerb — to the threshold.

From your door to the boot

On departure, he collects the luggage at that same door, takes it to the car and loads it. At the airport or station, he unloads it at the drop-off. Your hands stay free from start to finish.

Everything a transfer already gives you

Name board in the terminal, flight tracking, 60 minutes of waiting at the airport, fixed fare shown before you confirm, free cancellation up to 24 hours before. The option sits on top of all that; it replaces nothing.

What it does not include — and how to tell us about it

The service stops at the door: the chauffeur does not carry bags up the stairs, into the apartment or along the corridors of a large residence, and the vehicle you book sets what travels with you. If your situation is a little different — a floor without a lift, a side entrance, a courtyard the car cannot enter — write it in the comment box of the booking. We read every comment before the ride and we would far rather plan with you than improvise on the day. Still unsure? Call +33 1 53 26 04 33 before booking.

Standard transfer vs transfer with luggage assistance

The same car, the same chauffeur, the same fixed fare — plus the last few metres.

What you get	Standard transfer	With luggage assistance
Welcome with name board in the terminal	Included	Included
Flight tracking and 60 minutes of waiting at the airport	Included	Included
Bags loaded into and out of the boot by the chauffeur	Included	Included
Bags carried from the car to your hotel lobby, building entrance or front door	—	Included
Bags collected at your door and taken to the car on departure	—	Included
Price	Airport transfer from €119	+ €50 per transfer, VAT included

Available for transfers starting or ending at a Paris airport (CDG, Orly, Beauvais, Le Bourget) or a Paris station (Gare du Nord, Gare de Lyon, Montparnasse, Saint-Lazare, Gare de l'Est, Marne-la-Vallée TGV and others). Fixed fare displayed before you confirm; free cancellation up to 24 hours before pick-up.

Book with luggage assistance ↗

How to book the luggage assistance

Chauffeur carrying a client's suitcases from the car to the hotel entrance in Paris

1. Enter your journey. Airport or station on one side, your address on the other: hotel, apartment, house or office in Paris or the Île-de-France. The fixed fare appears immediately.
2. Tick "Luggage assistance to your door". The option shows up as soon as a Paris airport or station is part of the journey. €50 is added to the fare, per transfer; for a return, tick it on each leg.
3. Describe the access. In the comment box, add anything that helps: door code, hotel name on the booking, side entrance, no lift, a wheelchair or pushchair on board, the number of large cases.
4. Confirm, then forget about your bags. Your confirmation lists the chauffeur, the car and the plate. On the day, the pick-up follows your flight or train in real time.

Open the booking form ↗

Flying into Roissy? See our CDG airport transfer; into Orly, the Orly airport transfer. Arriving by Eurostar with a lot to carry, the Meet & Greet at Gare du Nord adds a dedicated greeter and porter on the platform itself — the two services combine naturally: the greeter from the train to the car, the chauffeur from the car to your door.

Who the door-to-door luggage service is for

Long-haul arrivals and family holidays

Two cases each after twelve hours in the air, children who have stopped walking, a pushchair and the bag that goes with it. The chauffeur carries, you hold hands and look up at the building.

Elderly parents, reduced mobility, pregnancy

A heavy case on cobbles or through a swing door is exactly what the doctor advised against. With the option, nothing heavier than a handbag between the car and the lobby. Mention a wheelchair or walking frame in the comment and the chauffeur adjusts his pace.

Business travellers and executive assistants

Sample cases, a roll-up banner, a week of files: the chauffeur takes them to the office door or the hotel reception while you take the call. Assistants can book it for a visiting executive in two clicks; the price is fixed and invoiced with the transfer.

It is also the simple answer for the end of the holidays — cases heavier than on the way out, a late train, an apartment at the back of a courtyard — and for group arrivals in a Business Van, where seven passengers rarely mean seven light bags. For several vehicles or a delegation, write to us through the contact page.

A chauffeur's view

Carrying a case to a door is something most of us already did now and then, when the passenger clearly needed it and the car could wait. What the option changes is that it becomes part of the plan rather than a favour: we know before we leave that the ride ends at the threshold, we choose where to stop accordingly, and the passenger does not have to ask or feel awkward about it. The comment box matters more than people think. "Second door on the left in the courtyard, code 24B" or "my mother walks with a cane" turns a good transfer into a seamless one. And on the way back, ringing the bell with the boot already open is a far better start to a journey than dragging a 25-kilo case down the street to find the car.

Luggage assistance FAQ

Which transfers can include luggage assistance?

Any transfer that starts or ends at a Paris airport or railway station: CDG, Orly, Beauvais, Le Bourget, Gare du Nord, Gare de Lyon, Montparnasse, Saint-Lazare, Gare de l'Est, Marne-la-Vallée TGV and the others. The option appears in the booking form as soon as one of them is your pick-up or drop-off point. For any other journey, call us on +33 1 53 26 04 33 and we will see what can be arranged.

How much does the luggage assistance cost?

€50 including VAT per transfer, whatever the vehicle you book. It is added to the fixed fare displayed before you confirm — airport transfers start at €119 — and cancellation is free up to 24 hours before pick-up, option included.

Does the chauffeur go upstairs or into the apartment?

The service runs to the threshold: the hotel lobby, the entrance of your building, the door of your home or office. A floor without a lift, a courtyard, a particular access? Tell us in the booking comment so we can plan the arrival with you rather than discover it on the day.

Is there a limit on the number of suitcases?

Your chauffeur carries what travels in the vehicle you booked. If you are travelling heavy — several large cases per person, golf bags, equipment — choose the Business Van (Mercedes V-Class, up to 7 passengers) and indicate the number of pieces when booking, so that the right vehicle is sent.

What is already included in an airport transfer without this option?

Every airport transfer includes a welcome in the terminal with a name board, real-time flight tracking, 60 minutes of waiting at the airport and the loading of your luggage into the boot by the chauffeur. The option adds one thing: on arrival, the bags are carried from the car to your door.

Can I book it for my departure, from home to the airport?

Yes. On a departure the chauffeur comes to your door — hotel lobby, building entrance, front door — takes the luggage to the car and unloads it at the terminal or station drop-off. The same €50 applies per transfer, and a return journey is simply two transfers with the option ticked on each.

Your bags, carried to the door

Book your airport or station transfer with the luggage assistance already ticked — fixed fare, free cancellation up to 24 hours before.

Book now ↗