Privacy Policy

Data Controller

SENSASS FRANCE, a SARL trading as Reservation Chauffeur (SIREN 814 627 618), 66 Avenue des Champs-Élysées, 75008 Paris — reservationchauffeur.fr@gmail.com.

Data We Collect

• Booking data: name, e-mail, phone, pick-up and drop-off addresses, date and time, number of passengers and bags.
• Account data: credentials if you create a customer account.
• Browsing data: technical data (cookies, IP address, device type) for site operation and analytics.

Purposes

• Manage your quote requests and bookings.
• Contact you about your ride and deliver the service.
• Issue invoices and meet our legal and accounting obligations.
• Improve our website and services.

Legal Basis

Processing is based on the performance of the contract (your booking), your consent (analytics cookies, marketing communications) and our legal obligations (invoicing, accounting).

Retention

Booking data is kept for as long as needed to deliver the service, then archived in line with legal retention periods (notably accounting and tax). Account data is kept while your account is active.

Data Sharing

Your data is never sold. It may be shared with our chauffeurs (employed or partner) and with the providers strictly necessary to deliver the service, all bound by confidentiality: our payment provider (Stripe), our e-mail tools and, for route calculation, Google Maps. Audience measurement (Google Analytics 4 via Google Tag Manager) is only activated after your consent.

Cookies

The site uses essential technical cookies and storage and, only after your consent through the banner, analytics cookies (Google Analytics 4 via Google Tag Manager). Details are in our cookie policy.

Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data. You may also withdraw your consent at any time. To exercise these rights, write to reservationchauffeur.fr@gmail.com; we reply within the legal time limits. You may also lodge a complaint with the French data protection authority, the CNIL (cnil.fr).